Terms & Conditions – Exceed Designs

Exceed Designs, a brand of RIVITON LLC
Last updated: October 25, 2026

These terms are an agreement between you and RIVITON LLC, doing business as Exceed Designs ("Exceed Designs", "we", "us"). They apply when you use exceeddesigns.com, create an account, place an order, or send a product to our Service Center.

By placing an order, ticking the "I agree" box at checkout, or using the site, you agree to these terms and to the policies they link to:

Return and Refund Policy
Privacy Policy
Service Request Agreement (for repairs, warranty work and other Service Center requests)

If you don't agree, please don't place an order. These terms cover retail purchases only. Dealers and resellers buy under their own separate agreements.

1. Read this first: our products are dangerous if misused

We make knives, razor-blade utility knives, replaceable blades, hatchets and high-output flashlights. These are tools. Used carelessly, or by the wrong person, they can cause serious injury, including deep cuts, burns, eye injury and death.

By buying or using our products, you agree that:

you understand the risks that come with sharp tools, edged tools and lithium-battery lights;
you will use, carry, store and maintain them safely and only for their intended purpose;
you voluntarily accept those risks, to the fullest extent the law allows; and
you are responsible for anyone you give or lend a product to, and for supervising anyone you allow to use it.

Nothing in this section takes away a right the law says we cannot take away. It means we expect our products to be treated as the sharp, powerful tools they are.

2. Safe and proper use

Knives, razor knives and blades (TiRant RAZOR, RAZOR-M, ULTRA, AVAIR and others)

Treat every blade as razor sharp, because it is. Keep your fingers clear of the edge and the blade path when opening, closing, cutting and changing blades.
Cut away from your body and away from other people.
Make sure the blade is fully open and locked before you cut, and fully closed before you put the knife in a pocket or bag.
Change HotSwap and other replacement blades slowly, on a stable surface, following our instructions and videos. Never handle a loose blade by its edge.
Do not use a knife as a pry bar, screwdriver, chisel or hammer unless the product is specifically designed for that task, and then only as described.
Replace dull, chipped or damaged blades. A dull or damaged blade needs more force and slips more easily.
Dispose of used blades safely, wrapped or in a blade bank, out of reach of children.
Do not modify, grind, re-heat-treat or disassemble a product beyond the steps we describe. Modifications can weaken the lock or the blade.

Hatchets (HYZER)

Use only for chopping and splitting the materials a hatchet is meant for. Keep a clear swing path, stable footing and a safe distance from other people.
Check that the head and handle are tight before each use. Stop using it if anything is loose, cracked or damaged.
Wear eye protection and suitable gloves and footwear when chopping.
Cover the edge when carrying or storing.

Flashlights and lithium batteries (RAMPANT)

Our lights are very bright. Never shine one directly into anyone's eyes, including your own and animals'.
High-output lights get hot. Do not cover the lens, leave a light switched on in a pocket, bag or against fabric, or leave it running unattended. Use the lockout when carrying it.
Use only the battery type the light is designed for, inserted the right way round. Do not mix old and new cells or different brands.
Do not use cells that are dented, swollen, leaking, wet, overheated or have damaged wrappers. Stop using a light that smells, smokes or gets unusually hot.
Charge with a suitable charger, on a non-flammable surface, and do not leave charging cells unattended.
Never carry loose cells in a pocket or bag where metal objects can short them. Store and dispose of lithium batteries according to local rules.
Keep batteries away from children and pets. A swallowed battery is a medical emergency.
Never mail a flashlight with the battery inside, and never mail loose lithium cells to us.

Magnets and small parts

Some accessories contain strong magnets and small parts. Keep them away from young children, who can swallow them, and away from pacemakers and other medical implants, credit cards and electronics.

Keep everything away from children

Our products are not toys. Store them where children cannot reach them.

3. Age requirement

You must be at least 18 years old, or the age of majority where you live if that is higher, to buy any knife, blade, hatchet or other edged tool from us. By placing an order you confirm that you meet this requirement. We may cancel any order if we believe the buyer or recipient is under age.

4. Knife laws, carry laws and import rules are your responsibility

Laws about owning, carrying, shipping and importing knives and other edged tools differ between countries, states, cities and venues, and they change. Some places restrict blade length, opening mechanisms, locking blades, carry in certain locations, or import of knives altogether.

You are responsible for knowing and following the laws that apply to you, both where the product is delivered and wherever you carry or use it. We do not give legal advice about knife laws. We may refuse or cancel an order if we believe a product cannot lawfully be shipped to the destination.

5. Orders, prices and payment

Order acceptance. Your order is an offer to buy. A contract forms when we ship the order. We may refuse or cancel any order before it ships, including for suspected fraud, pricing or listing errors, stock problems, or a breach of these terms. If we cancel, we refund anything you paid for the cancelled items.
Prices and errors. Prices are in US dollars. We try hard to get prices, photos and descriptions right. If we find an obvious error, we will contact you or cancel the affected items with a full refund.
Availability. We only take orders for items we have in stock or list with a stated lead time. Some items are built to order, one at a time, in Walla Walla, Washington.
Payment. Card payments are processed by Stripe. We do not see or store your full card number.
Taxes. You pay any sales tax that applies to your order, as shown at checkout.
Coupons and discounts. Coupons cannot be stacked. If an order uses stacked or misused codes, we may cancel or refund it. Discounts that depend on a status (for example military, teacher or first responder) may require verification, and we may cancel or refund an order we cannot verify.
Changing an order. Once an order is being processed we usually cannot edit it. You can ask us to cancel an unshipped order and place a new one (see the Return and Refund Policy).

6. Shipping, delays and risk of loss

Processing time. We aim to ship orders without installed parts within 1-3 business days. Customization or parts installation adds about 2-3 business days (3-6 business days in total, not counting weekends). Some products show a longer lead time on their listing. These are good-faith estimates, not guarantees.
Delays. If we cannot ship within the time we stated, or within 30 days when no time was stated, we will tell you and give you the choice of agreeing to the delay or cancelling for a full refund of the unshipped items.
Risk of loss. Title and risk of loss pass to you when we hand your order to the carrier. After that, transit times and scans are controlled by the carrier, not us. We will still help you with a lost or damaged package as described in the Return and Refund Policy.
Your address. Please make sure your shipping address is complete and correct. We are not responsible for packages lost because of an address error made at checkout.

7. International orders

If you order from outside the United States, you agree to the following:

Knives ship without blades unless you ask otherwise in the order notes. Blades are the part most often stopped by customs and carriers.
Flashlights ship without batteries. Lithium batteries cannot travel by international air mail. The battery's value is deducted automatically at checkout. Our lights take standard cells (14500 button-top for the R4, 18650 for the R8) that you can buy locally.
Customs forms are always truthful. We describe knives as "Titanium multi-tool" with the accurate value. We will not under-declare value or misdescribe contents, so please don't ask.
Duties, taxes and customs risk are yours. You pay any import duties, taxes and fees your country charges. If customs holds, seizes, destroys or returns a package, or you refuse to pay charges or don't respond to customs notices in time, we are not required to refund or re-ship. We may choose to help.
Carrier. International orders ship by USPS. If you choose another international service at checkout, we may switch it to USPS.
Extra time. International orders can take longer to process and deliver.

8. Returns and refunds

Returns, refunds, exchanges, wrong items and lost packages are covered by our Return and Refund Policy, which is part of these terms. In short: 30 days from shipment, no restocking fee on standard items, 15% on customized items.

9. Limited Lifetime Warranty

What it covers. Products we advertise with a "Lifetime Warranty" are covered against defects in materials and workmanship for the life of the product, for as long as we still support that model.

What we will do. If a covered product fails because of a manufacturing defect, we will, at our choice, repair it, send replacement parts, or replace it. If we cannot repair or directly replace it, we may instead give you Exceed Designs store credit equal to the product's value. Warranty labour is free. You pay shipping both ways, as set out in the Service Request Agreement. Small replacement parts are free; we charge a flat $6.99 shipping and handling fee to mail them to you. If a repair isn't possible, we may offer you a discounted replacement.

Registration. Registering your product at /register/ speeds up a claim. If you did not register, proof of purchase also works.

What it does not cover:

blades and other consumable parts, including replacement blades;
normal wear and tear, including wear at the lock position, the lockbar insert, finish and coating wear, scratches and patina;
damage from misuse, abuse, accidents, prying or tasks the product was not designed for;
products that have been modified, re-ground, disassembled beyond our instructions, or fitted with parts that are not ours;
loss or theft;
damage caused by shipping a product to us without adequate packaging;
flashlight batteries (a battery that is defective on arrival is handled under our Return and Refund Policy);
products bought from a dealer or another store, which are serviced through that dealer; and
models we no longer support. For a broken product we no longer support, we may (but don't have to) offer a discount toward an upgrade.

How to claim. Start a request through our Service Center. Do not send anything until we approve your request. The Service Request Agreement applies to every claim.

The warranty covers the product, not other losses. It is not insurance against injury, property damage or other loss. Some states do not allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so some of these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

10. Disclaimer of other warranties

EXCEPT FOR THE LIMITED LIFETIME WARRANTY ABOVE AND ANY WARRANTY THE LAW DOES NOT ALLOW US TO EXCLUDE, OUR PRODUCTS, SERVICES AND WEBSITE ARE PROVIDED "AS IS". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHERE A PRODUCT CARRIES OUR LIMITED LIFETIME WARRANTY, ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED IS LIMITED TO THE PERIOD AND SCOPE OF THAT WARRANTY.

Videos, reviews, social media posts and how-to content show how we and others use our products. They are not a promise that a product is suitable for any particular task.

11. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA OR LOSS OF USE, ARISING FROM YOUR PURCHASE OR USE OF OUR PRODUCTS, SERVICES OR WEBSITE; AND
OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PRODUCT OR SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THAT PRODUCT OR SERVICE.

We are not responsible for injury, loss or damage caused by misuse, unsafe use, modification, use contrary to our instructions or warnings, use by someone you allowed to use the product, or failure to follow the law.

These limits do not apply where the law does not allow them, including, where applicable, liability for death or personal injury caused by our negligence, or for fraud.

12. Indemnity

To the extent the law allows, you agree to defend, indemnify and hold harmless RIVITON LLC and its owners, employees and agents from claims, losses and costs (including reasonable attorney fees) brought by third parties that arise from:

your misuse or unsafe use of a product;
your giving, lending or selling a product to another person, including a minor;
your breach of these terms; or
your violation of any law, including knife, carry and import laws.

13. Your account and use of the site

Keep your login details private. You are responsible for activity on your account.
Don't misuse the site: no scraping that burdens it, no attempts to break its security, no fraudulent orders, and no posting unlawful, abusive or misleading content.
Reviews, photos and messages you post may be shown publicly. You give us a non-exclusive, royalty-free licence to display and use them on our site and marketing. Only post content you have the right to share.
The Exceed Designs name and logo, our product names (including TiRant, RAZOR, ULTRA, AVAIR, HYZER, RAMPANT and HotSwap), designs, photos, videos and site content belong to RIVITON LLC or its licensors. Please don't copy them without our written permission.

14. Customer conduct

We are a small team and we treat customers with respect. We ask the same in return.

Hostile or abusive behaviour toward our staff may lead to suspended service or cancelled transactions.
Unreasonable demands or threats may lead us to refuse or stop service.
Repeated demands outside business hours may delay replies or lead us to refuse service.

We may refuse future orders from customers who break this policy.

15. Product origin and California notice

Some of our products are made in the USA, some are made in China, and some are made from US and imported parts and assembled in the USA. Products marked "Made in the USA" are fully made in the US.

California residents: WARNING: some products may expose you to chemicals known to the State of California to cause cancer or reproductive harm. For more information go to www.P65Warnings.ca.gov.

16. Disputes, governing law and venue

Talk to us first. If you have a problem, contact us at Orders@ExceedDesigns.com. Most issues are solved quickly. Before starting any legal claim, you agree to give us written notice and 30 days to try to resolve it.
Governing law. These terms and any dispute about our products, services or website are governed by the laws of the State of Washington, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Where disputes are heard. Any lawsuit must be brought in the state courts located in Walla Walla County, Washington, or the United States District Court for the Eastern District of Washington, and you and we consent to those courts' jurisdiction. Either of us may instead bring an individual claim in a small claims court that has jurisdiction.
Time limit. To the extent the law allows, any claim must be brought within one year after it arises.
Your local rights. If you live outside Washington or outside the US, you may have consumer rights under your local law that these terms cannot override. Nothing here takes those rights away.

17. General

Changes. We may update these terms. The version posted when you place an order applies to that order. The "Last updated" date shows the latest change.
Severability. If a court finds part of these terms unenforceable, that part is limited as little as possible and the rest stays in effect.
No waiver. If we don't enforce a term right away, we can still enforce it later.
Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, such as carrier disruptions, severe weather, supply shortages, outages or government action.
Assignment. We may transfer our rights under these terms, for example if the business is sold. You may not transfer yours without our consent.
Entire agreement. These terms and the linked policies are the whole agreement between us about retail purchases and replace earlier versions for future orders.

18. Contact

RIVITON LLC, doing business as Exceed Designs
1108 N 9th Ave, Walla Walla, WA 99362, United States
Email: Orders@ExceedDesigns.com
Phone: 541-870-4661