Return and Refund Policy

Exceed Designs, a brand of RIVITON LLC
Last updated: October 25, 2026

We want you to love what you bought. If you don't, this page explains how returns and refunds work. It is part of our Terms and Conditions.

1. The 30-day guarantee

You can return a product for a refund within 30 days of the date it shipped to you.

ItemRestocking fee
Standard (non-customized) itemsNone (0%)
Customized items (anodizing, installed accessories, custom builds or any option you chose that we built to order)15% of the item price

Condition. Returned items must be in an acceptable state: not abused, not broken through misuse, and without signs of use such as wear, scratches or a sharpened or replaced edge. We inspect every return. A refund is granted only once the item is back with us in an acceptable state. If it comes back used or damaged, we may decline the refund and send the item back to you at your cost or, at our discretion, offer a partial refund.

Outside the 30 days? Contact us anyway. We can't promise a refund, but we will look at it and always try to help.

2. How to return something

  1. Start a return in your account under Repairs & returns (or contact us if you can't). Please don't send anything until we confirm.
  2. We send you a packing slip. Print it and put it in the box.
  3. Ship only the product. Keep sheaths, boxes and spare parts unless we ask for them.
  4. Remove the battery from any flashlight. Loose lithium cells cannot be mailed.

Return postage. You pay return postage. If we provide a prepaid return label, its cost is deducted from your refund. We can't issue return labels outside the US; international customers ship with any tracked service at their own cost.

3. Your refund

  • What is refunded. The price you paid for the returned item, including tax, minus any restocking fee and any return label cost.
  • Original shipping. Original shipping charges are not refunded, except when we made a mistake or the item arrived defective.
  • How. Refunds go back to the original payment method. Once we approve a refund, banks usually take 3-10 business days to show it.
  • International. We can only refund what you paid us. Import duties and taxes paid to your country's customs are not paid to us, so we can't refund them.

4. Cancelling an order before it ships

You can ask us to cancel an order that hasn't shipped yet by emailing Orders@ExceedDesigns.com, and we will refund it in full. Once an order is being processed we usually can't edit it; the quickest way to change it is to cancel and re-order. For custom builds, your place in the build queue carries over to the new order if you re-order within 3 days of the original order date.

Pre-orders and made-to-order items. Unless we agreed otherwise in writing, a pre-order or an item with a lead time is not refunded before it ships, because we build it for you. The 30-day guarantee still applies and starts on the day it ships. This does not affect your right to cancel for a full refund if we can't ship within the time we told you (see the Terms and Conditions, "Shipping, delays and risk of loss").

5. Wrong item or defective on arrival

If we sent the wrong item, or an item arrived defective, we fix it at no cost to you, with shipping free both ways.

  • You can choose a refund or a corrected re-shipment.
  • We need the item back first. We start the refund or re-ship once it arrives.
  • We re-ship with the same shipping method you chose at checkout. We don't upgrade shipping that wasn't originally chosen.
  • Please allow at least 3-5 business days for exchanges, returns and re-ships.

6. Damaged in transit

If a package arrives damaged, contact us within 7 days of delivery with photos of the box and the item. Keep the packaging until the claim is settled. We will work with you and the carrier on a repair, replacement or refund.

7. Lost or late packages

Once we hand an order to the carrier, transit time and tracking are out of our hands, and title and risk of loss pass to you (see the Terms and Conditions). We still try to help:

  • Domestic. If a package hasn't arrived 15 business days after it shipped, contact us. We generally re-ship or refund at our discretion. If tracking shows it delivered, or the address entered at checkout was wrong, we may ask you to file a claim with USPS or UPS.
  • International. Please allow 30-60 days before we start a refund or re-ship. We are not required to refund or re-ship if customs holds or returns a package, or you refuse to pay duties or don't respond to customs notices in time.

Please check your address carefully at checkout. A small address error is the most common reason a package goes missing.

8. Purchases made elsewhere

  • Amazon. Returns and exchanges for Amazon purchases go through Amazon. We still handle warranty and repairs for them through our Service Center.
  • Dealers and other stores. Returns, exchanges and service for products bought from a dealer go through that dealer.

9. Warranty and repairs

Problems that appear after the 30 days are handled under our Limited Lifetime Warranty (see the Terms and Conditions) and the Service Request Agreement.

10. Contact

Email: Orders@ExceedDesigns.com
Phone: 541-870-4661
RIVITON LLC, doing business as Exceed Designs, 1108 N 9th Ave, Walla Walla, WA 99362, United States